Terms &Conditions

Terms and Conditions
Welcome to our website. These are the terms and conditions which apply to your purchase of the goods from ginbrookes.co.uk. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern by us and relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term or us, or we refers to the owner of the website and the brand whose run by Ginbrookes company ltd.
The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties such as Google Analytic.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned to us. This material includes text,images vidioes but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

The Website and Goods are made and provided by ginbrookes. These terms and conditions form a legally binding contract between you and us. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.The terms and conditions contain the following sections:
Information about the website and the goods
Buying the goods,Returning the goods  and Our relationship with you

We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. We would advise you to check the terms and conditions posted on the Website to make sure you are aware of and happy to the current terms.

If you have any queries about the website and purchasing of items please contact us at info@andrinapeggybrookes.co.uk.
Information about the website and the goods

Website, descriptions of Goods and and images. By browsing on the site means you are agreeing with our terms and conditions.
Where possible we will ensure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes may arise. All information and errors to the Website we will try to resolve as soon as possible, and if we think that such an error has affected your purchase of Goods we will try to let you know. However, we will not be liable to you for any errors on the Website .

You need to be aware that Internet shopping provides a different experience to buying in our shop or at a craft show and acknowledge that. The colors which are shown for the Goods on the Website will depend on many factors – including your display settings. All measurements are approximate.
Any delivery estimates given on the website or by email are estimates only. You are responsible for ensuring that your login details, password and all other details in relation to your account remain correct and confidential at all times.
Order acknowledgment email will contain your Order number, details of the Goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase Goods.

We must receive full payment of the price of the Goods before we can ship any goods.
Goods that are in stock will be dispatched within 2 working days all prices and charges on the our Website are charge in UK pounds sterling. Delivery charges are included. All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes.

Returning the goods  your right to return your goods if you do not want to keep them.
We pride ourselves on our customer service and hope that you are happy to purchase from us . However if your order arrive broken and it required you to return your order, then you can do so within 7 days of receiving it for an exchange or refund. Customer pays for return and shipping fee

We recommend that you obtain tracking number of posting when you send your parcel back and ask that you phone or email us before posting so that we can expect it and confirm address to send to your return item should be unused and in its original packaging to:

We will not accept returns for item being used., non-damaged items, or sale items. refunds will be made to the payment card of the price paid for the Goods, once the goods have been returned to us and upon our receipt of the returned items being in the inspected and accept return we will info you and refund .

We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control including but not limited to strikes, lockouts, failures of third party systems or networks,and acts flood or other natural disaster.
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All notices which we need to inform you about will be under these terms and conditions will be sent by us to your registered e-mail address.
These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They take place any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.

Privacy Policy
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyst web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyst data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Business Privacy Policy This privacy policy sets out how ginbrookes uses and protects any information that you give us when you use this website.
we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; then you can be assured that it will only be used in accordance with this privacy statement.
This policy from time to time might changes.This policy is effective from 2/07/2018
We may collect the following information:Name ,address,phone number contact information including email address demographic  such as postcode, preferences and interests and other information relevant to customer surveys and/or offers

We might need this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping also we use the information to improve our products and services

Security We are committed to ensuring that your personal information is secure with us ,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
When you are asked to fill in a form on the website, click to indicate that you do not want the your information to be used by anybody for direct marketing purposes
if you previously agreed to us using your personal information for direct marketing you may change your mind at any time by writing to or emailing us at info@ginbrookes.co.uk,We will not sell your personal information to third parties

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Access to the website
We are providing this website on “as is” Whilst we will make the website available we cannot guarantee interruption or be error free and make no representations or warranties of any kind with respect to this website or its contents. We shall not be liable for any damages resulting from the use of our site.

We at ginbrookes make every effort so that our products are in good condition when they reach you and its our aim is that you will be delighted with all our products. However should you change your mind about the purchase for any reason then we will endeavor so that the outcome is total satisfaction from your point of view.
a) Firstly contact us as soon as possible using our contact form.
Please fill in your name & email so we can get back to you; tell us the nature of the problem , the product name & SKU number and when purchased

b) Regarding return of products for refund , the cost of returning the item to us is your liability. The product needs to be returned unused and in exactly the original state as it was bought. Otherwise we may not be able to offer a refund; obviously for clothing if the product has been used we would be unable to re-sell the product due to hygiene rules & regulations.

c) Please note ginbrookes is located in the UK and delivers to regions of the UK; we rely on you giving us a correct postcode, which is used for calculating shipping costs. If there is a mismatch in the post code you quote & your correct postcode resulting in an unfair shipping cost for us we will ask you to cover the differential cost.